Shipping policy

 

Shipping Policy

Last updated: February 26

Thank you for shopping with Bookmark Culture. Below you’ll find details about how and when your order will be shipped.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

You will receive a confirmation email after placing your order and a second email with tracking information once your order has shipped.

Please note that during high-volume periods (book launches, holidays, promotional events), processing times may be slightly extended.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected delivery method.

Estimated delivery times after shipment:

  • Standard Shipping (U.S.): 3–7 business days

  • Expedited Shipping (U.S.): 2–3 business days

  • International Shipping: 7–21 business days (varies by destination)

Delivery times are estimates and may vary due to carrier delays, weather, or customs processing.

Free Shipping

We may offer free shipping promotions from time to time. Eligibility will be clearly stated at checkout.

International Orders

International customers are responsible for any customs duties, import taxes, or fees required by their country. These charges are not included in the item price or shipping cost.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Lost or Delayed Packages

If your package appears lost or significantly delayed:

  1. Please check your tracking information.

  2. Contact the shipping carrier directly.

  3. If you need additional assistance, email us at:
    [your email address here]

We will do our best to help resolve the issue.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

Questions

For any shipping questions, please contact us at:
[your email address]

If you’d like, I can also:

  • Shorten it for a more editorial / aesthetic brand tone

  • Add media mail option (if you plan to use USPS Media Mail for books)

  • Optimize it specifically to pass Google Merchant Center review

  • Write your Refund Policy + Terms next so everything matches

Just tell me your shipping plan (media mail? free over $50? US only?) and I’ll tailor it precisely.